Refund policy

Damages & Issues

We want you to love every sip of your Alchemy Affair experience. If something doesn’t seem right, whether it’s a damaged bottle, an unexpected change in taste or smell, or the wrong item, please inspect your order upon delivery and contact us at hello@alchemyaffair.com right away. We’ll review the issue promptly and do our best to make it right.

Refund & Cancellation Policy

Our juices are cold-pressed fresh and undergo High Pressure Processing (HPP) to ensure both safety and nutrition. Each bottle comes clearly marked with an expiration date, and we guarantee at least 14 days of shelf life from the day you receive your order, provided it’s kept chilled at 1–4°C.

Refunds & Replacements

If your order arrives with missing, incorrect, or damaged items, please send us a photo of the issue on the same day of delivery. We’ll either offer a refund or reschedule a new delivery within 2 working days, at no additional cost. Your satisfaction is our priority.

If you’re not happy with the quality of the product, contact us within 3 days of receiving it and share the details with our team. While we’ll do everything we can to address your concerns, refunds are handled on a case-by-case basis and may not always be guaranteed.

Order Cancellations

For any changes or cancellations, please notify us within 24 hours of placing your order. Requests made after this window may not be guaranteed due to processing and fulfilment timelines.

For assistance, reach out to us at hello@alchemyaffair.com and we’ll respond as quickly as possible.